Privacy Policy
PERSONAL DATA PROCESSING
The personal data controller of the online store Skovex.ee is Skovex OÜ (registry code 10900408) located at Savi 7, Pärnumaa, phone 5205345 and e-mail info@skovex.ee.
What personal data is processed
- name, phone number and e-mail address;
- the delivery address of the goods;
- Bank account number;
- cost of goods and services and data related to payments (purchase history);
- customer support data.
For what purpose is personal data processed?
Personal data is used to manage customer orders and deliver goods.
Purchase history data (purchase date, product, quantity, customer data) is used to create an overview of purchased goods and services and to analyze customer preferences.
The bank account number is used to return payments to the customer.
Personal data such as e-mail, phone number, customer name are processed in order to resolve issues related to the provision of goods and services (customer support).
The online store user's IP address or other network identifiers are processed for the provision of the online store as an information society service and for online usage statistics.
Legal basis
Personal data is processed for the purpose of fulfilling the contract concluded with the customer.
Personal data is processed to fulfill a legal obligation (e.g. accounting and consumer dispute resolution).
Data processing takes place with the customer's consent to perform the following activities: sending an information letter.
Recipients to whom personal data is transferred
Personal data is transferred to the customer support of the online store to manage purchases and purchase history and to solve customer problems.
The name, phone number and e-mail address will be forwarded to the transport service provider chosen by the customer. If the goods are delivered by courier, the customer's address is also transmitted in addition to the contact details.
If the accounting of the online store is performed by the service provider, then personal data is transferred to the service provider for accounting operations.
Personal data may be transferred to information technology service providers if this is necessary to ensure the functionality of the online store or data hosting.
Security and data access
Employees of the online store have access to personal data, who can access personal data in order to solve technical issues related to the use of the online store and to provide customer support services.
The online store implements appropriate physical, organizational and IT security measures to protect personal data from accidental or illegal destruction, loss, modification or unauthorized access and disclosure.
Transfer of personal data to authorized processors of the online store (e.g. transport service provider and data hosting) processing of personal data is carried out on the basis of contracts concluded with the online store and authorized processors. Authorized processors are obliged to ensure appropriate protection measures when processing personal data.
Viewing and correcting personal data
Personal data can be consulted and corrections can be made in the user profile of the online store. If the purchase has been made without a user account, you can consult the personal data through customer support.
Withdrawal of consent
If the processing of personal data takes place on the basis of the customer's consent, the customer has the right to withdraw the consent by notifying the customer support by e-mail.
Storage
Upon closing the customer account of the online store, personal data will be deleted, except in cases where it is necessary to keep such data for accounting purposes or to resolve consumer disputes.
If a purchase is made in the online store without a customer account, the purchase history is stored for four years.
In the case of disputes related to payments and consumer disputes, personal data will be stored until the claim is fulfilled or the expiry period ends.
Personal data necessary for accounting are stored for seven years.
Erasure
To delete personal data, you must contact customer support by e-mail.
The deletion request will be answered no later than within a month, and the data deletion period will be specified.
Transfer
To delete personal data, you must contact customer support by e-mail.
The deletion request will be answered no later than within a month, and the data deletion period will be specified.
Direct marketing messages
The e-mail address and phone number are used to send direct marketing messages, if the customer has given their consent. If the customer does not wish to receive direct marketing messages, he must select the corresponding reference in the footer of the e-mail or contact customer support.
If personal data is processed for the purpose of direct marketing (profiling), the customer has the right to object to the initial and further processing of his personal data, including profile analysis related to direct marketing, at any time by notifying customer support by e-mail.
Solving arguments
Disputes related to the processing of personal data are resolved through customer support (5205345, info@skovex.ee). The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).